If a refund is needed, the following applies:


For online purchase

  • If you have made an online purchase by card, your card will be refunded within 7 business days.

  • If the order was paid with a bank deposit, we will need you to email us a bank account in order to refund you. Refunds are made at the end of each week.

  • If you return a product to us by post, we will refund you as soon as we receive your package. If the refund applies to products you no longer wish for, you will be charged the shipping costs. Products must be accompanied by a receipt, the date of which must not exceed 14 days.


Purchase from the Store

  • If the purchase was made from our physical store, refunds are made to the store cashier, with the requisite condition that the product is accurate and the receipt is presented and the return is within 14 days of the purchase date. If the payment was made by card, you should bring your card with you in order to receive the refund.