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ORDERS (11)

185 views   January 31, 2020

  • How can I order?

    Purchases can be made in the following ways: 1) Online : Items can be purchased on www.vita4you.gr. Once you have found a product you wish to purchase, just click on “Add to Basket” button and you may choose : A) to continue with your purchase by selecti...
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  • How can I place a phone order?

    You can place phone order by calling us at 0030 2310 444422 in case you want to pay with cash on delivery or by making a bank deposit. You cannot give us your card data by phone. The call center is open daily Monday-Friday between 8.30am-8.30pm and Saturd...
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  • Can I place my order via e-mail?

    You can e-mail us at info@vita4you.gr about what you need and we can place your order. However, in this case the payment can be made either with cash on delivery or with bank deposit. You are not allowed to disclose your card details. In addition, to avoi...
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  • Can I place my order on facebook?

    You can contact us on facebook (http://bit.ly/35nE0Fg) and send us the products you need so we can place your order. Contact days and times are Monday - Friday 8.30am - 8.30pm. and Saturday 9.30am - 2.30pm
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  • How can I change or add sth in my order?

    As long as your order has not departed from us it is possible to modify it by calling us at 0030 2310 444422 or send us mail at info@vita4you.gr. However, if the order has already been paid or shipped we cannot intervene in it.
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  • How can I see my order history?

    You can see your order history, as well as all the orders you have placed in our store by logging into your Account in the section "My Orders".
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  • Can I take my order from your physical store?

    When completing your online order, there is the "Pick Up From Store" option. This is our physical stores located at 33 A. Velouhioti str., Kalamaria 6 Miaouli Street & Michalakopoulou corner, Nea Krini 148 28is Octovrioy Avenue, Stauroupoli On...
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  • How long do you keep the orders at the physical store?

    Once you receive an SMS notification on your mobile phone, we keep your order for 7 days. You can pick it up every day from the pharmacy of your choice, at the following hours: Ari Velouhioti 33A, Kalamaria - Hours: Monday to Friday: 8.00 a.m.-9.00 p....
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  • Can I order medicine online?

    Legislation prohibits the distribution of medicines online.
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  • How can I cancel my order?

    If you no longer wish your order, you can cancel it at any time by calling us at 0030 2310 444422 or by contact us via email at info@vita4you.gr
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  • How can I check my order's status?

    You can track your order status at any time at the following link: https://bit.ly/3ehdcMe, by placing the order number and the phone number you put on it. If your package has been shipped and you have received the voucher number from us, you can also plac...
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SHIPPING-COURIER (8)

162 views   January 31, 2020

  • How long will it take for my order to arrive?

    For shipments in Greece: Your order will be shipped within 1-3 business days, depending on product availability. Once your order is shipped you will be notified by SMS or E-mail of the shipping number. If a product may be delayed or lacking, you are noti...
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  • With which couriers do you cooperate?

    Vita4you.gr collaborates with Geniki Taxydromiki and ACS courier. Shipments within Greece and Cyprus are made by Geniki Taxydromiki. Shipments within Thessaloniki are basically made with ACS. Shipments abroad are made through Hellenic Post Office and loc...
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  • Can I choose specific courier company to receive my order?

    Our orders are shipped by specific courier companies. For shipments within Greece (outside Thessaloniki) and Cyprus, we cooperate with Geniki Taxydromiki Company. For shipments within Thessaloniki, we mainly ship with ACS courier. For orders abroad, shipm...
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  • How can I track my order?

    If your order was sent with Geniki Taxydromiki, you can easily search for it, either by placing the voucher number we have sent you, or by filling in the order number and the phone number, at the following link: https://bit.ly/3ehdcMe. You can also search...
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  • What is the shipping cost?

    For orders over 39€ and package weighs less than 4Kg shipping cost is free. If your order costs under 39€, and weighs less than 4kg you have 2€ shipping cost. In any other case where the weight of your package is greater than 4kg, there is...
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  • If I pay with cash on delivery is there any extra charge?

    If you pay with cash on delivery there is an extra charge of 1,90€ regardless of the amount.
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  • When is the shipping cost free?

    When the order cost exceeds 39 € and its weight is up to 4kg, shipping is free. However, if you choose to pay with cash on delivery, there is an extra cost of 1.90€ regardless of the amount.
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  • Do you ship abroad?

    We often send orders to all countries around the world in cooperation with the Hellenic Post Office (ELTA) and the local national post offices. Estimated delivery time is 4-25 business days. Depending on the country of dispatch and the weight of the orde...
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PRICES-DISCOUNTS (4)

188 views   January 31, 2020

  • Do the sales change or are always the same?

    Discounts on our products may change at any time, as there are daily special offers that are valid for a specific period. However, if you place an order with discounted products, you will receive the products with the price they had at the time you placed...
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  • Are the prices the same at both e-shop and natural store?

    The same prices apply in our online pharmacy as well as in our physical store at A. Velouhioti 33A with K. Karamanlis 62, Kalamaria. However, the products are not always ready to deliver, so it is advisable to have an online or telephone order placed.
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  • How can I have a dicount code?

    By subscribing to our Newsletter (there is a relevant field at the bottom of our homepage), you can receive daily updates on our offers and discount coupons for an additional discount on our products. Most of the time discount coupons are valid for a fixe...
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  • How can I be informed about your sales?

    We make sure to keep our customers informed about our daily offers by all means available, such as Newsletter, viber messages, relevant posts on social media. In addition, on our homepage you will find banners with current promotions.
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PRODUCTS-AVAILABILITY (6)

164 views   January 31, 2020

  • Are all of your products available?

    In every product you see on our site, there is the "Availability" field where it indicates whether a product is "Available" or "Not Available". The term "Available" means that the product is in stock. However, due to the constant flow of orders, there is ...
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  • If a product appears as Not Available on your site how can I order it?

    When a product appears on our site as "Not Available", it means that it is temporarily out of stock, so the system will not let you add it to your cart. Once we get it, it will again appear as "Available". If you want some notification once it is a...
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  • If a product appears as Not Available on your site how can I order it?

    When a product appears on our site as "Not Available", it means that it is temporarily out of stock, so the system will not let you add it to your cart. Once we get it, it will again appear as "Available". If you want some notification once it is a...
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  • If a product doesn't appear on your site how can I order it?

    If a product you want does not appear on our site, then we cannot supply it to you. However, we are enriching our range daily, so you are likely to see it in our store in the future!
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  • If a product is available online can I come and get it from your store?

    Next to each product you will find the button "Store Availability" field. There you will find information on the availability of the products in our physical pharmacies, always with a small caveat. Ideally, an online or phone order should have preceded t...
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  • What is availability 48 hours?

    If you see that a product has availability: 48 hours, that means that it is not in stock and we need 48 hours to get it from its company.
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PAYING OPTIONS (5)

172 views   January 31, 2020

  • How can I pay my order?

    You can make the payment before or at the time of delivery of the item(s) you’ve purchased. Depending on your payment method you may choose one of the following ways: 1)  In- store pick-up and payment at our central store location:  Velouchioti 33A or ...
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  • Can credit card installments be possible?

    So far, we don't provide this service.
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  • Can I pay with card at courier?

    In case the payment is made on delivery at your door, card payment is not possible. However, if you receive your package from your local courier office, you can pay with card most of the times.
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  • Can you take American Express?

    At Vita4you.gr we do not accept payments with the American Express card, both online and at our physical store.
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  • In which banks can I make deposit for my order?

    You may deposit money in one of the following bank accounts of our company:   Ac.Num. : 0026.0366.91.0200516768IBAN: GR1502603660000910200516768   Ac.Num. : 0712002002015081IBAN: GR6501407120712002002015081   Ac.Num. : 5220-092363-358I...
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PRODUCTS & MONEY RETURN (4)

154 views   January 31, 2020

  • Can I return products I have already take?

    You can return your products and take your money back within 14 days from the purchase date. It is necessary for the products to be in good condition and not opened, as well as having your receipt with you. Contact us either by e-mail (orders@vit...
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  • How do I get a refund for products I have already return?

    If you a refund is needed, the following applies: For online payment If you purchased online with card, your card will be refunded within 7 business days. If the order was paid by bank deposit, we will need you to email us a bank account in order to ...
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  • How do I return products I have already received?

    Return of products may be accepted within 14 days of purchase, providing proof, provided the products have not been opened and are in good standing. Requirement: Contact us either by e-mail (orders@vita4you.gr) or by phone at 2310 444422 before returni...
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  • How can I return a product I bought from the physical store?

    In case that the product you wish to return was purchased from our physical store, the return must be made to the pharmacy where you bought it. A prerequisite is the presentation of receipt, the date of which should not exceed 14 days. In addition,...
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ACCOUNT (3)

157 views   January 31, 2020

  • How can I create an account on your website?

    Anywhere you are inside the site, you can move to the Header (top right), where there is the "Create an Account" field. Click there and you will move to another page where you will need to fill in some details to create your own Vita4you.gr Account.
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  • How can I benefit by creating my own account?

    By creating your own Vita4you.gr account you can: Watch the progress of your order at any time Get access to your order history Make your own Wish list with the products you want Make a product evaluation
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  • Do you give some extra discount on registered users?

    This option is not currently available. The prices are the same for everyone.
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STORE (4)

162 views   January 31, 2020

  • Where is your physical store?

    Our physical store, which co-exists with our pharmacy, will be found in Kalamaria Thessaloniki, 33A Velouhioti str. at Agios Ioannis area or 1 Michalakopoulou at Nea Krini area.
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  • What are the hours of operation of your physical store?

    The opening hours of the physical stores: Ari Velouhioti 33A, Kalamaria. Hours: Monday to Friday: 8.00am-9.00pm, Saturday: 8.00am-8.00pm Michalakopoulou 1 and Miaouli 6 corner, Nea Krini. Hours: Monday to Friday: 8.00am-9.00pm, Saturday: 8.00am-8....
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  • Do you carry out medical prescriptions at your stores?

    Yes! If you come to our physical stores, our pharmacists can carry out your prescriptions. However, this feature is not available for online users.
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  • Which bus lines can I get to come to your store?

    The bus lines that serve our physical stores are: Pharmacy 33A Ari Velouxioti Street Lines No 2K, 3K: St Paul's Stop Line 7: EPAL Stop Line 6: Macedonias Stop Pharmacy 6 Miaouli Street Line 5: Hamodrakas stop Line 6: Platanos stop 148 28th...
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GDPR (2)

152 views   January 31, 2020

  • What is your Privacy Policy?

    The collection and management of users’ personal data by vita4you.gr is liable to specific terms and conditions as well as the national, European and international law concerning consumer’s protection from personal data processing.  You can read about ou...
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  • How can I delete my personal information from your database?

    If for any reason you would like us to delete your information from our database, you can send your request to info@vita4you.gr.
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SOCIAL MEDIA (1)

150 views   January 31, 2020

  • In which social media can I found you?

    Vita4you.gr is actively involved in social media. You can find our channel in the following media: Facebook: http://bit.ly/35nE0Fg Instagram: http://bit.ly/2qBzXX8 Youtube: http://bit.ly/2Sjz13R Twitter: http://bit.ly/2S62u0L
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